May 19, 2013

Customer Testimonials

Customer Praise and Testimonials

Richard Dzik
Richard Dzik
Coordinator, Knox County 9-1-1

ECR was the primary IT vendor for our 9-1-1 dispatch consolidation process. They set up and configured an entirely new and modern network for our systems. This new IT plan included configuration across three separate locations, installation of redundant virtual servers, and complex networking across numerous systems and vendors. As, arguably, the most technologically complex public agency in Knox County it was essential that ECR work hand-in-hand with our telecom provider to integrate with our 9-1-1 answering system and our radio systems provider to provide essential network services to our stakeholders across Knox County. Because the safety of Knox County residents cannot be compromised, ECR also agreed to provide 24/7/365 support at a cost that is ideal for tight public budgets. After years of reliable, affordable and professional service we were happy to continue our relationship with ECR throughout and after this important project.

Dave Elwell
Dave Elwell
Chief Financial Officer, Velvet Ice Cream

One of the best internal decisions Velvet Ice Cream has made in the last five years was our decision to use ECR Computers as its sole provider of software, hardware and internet services.

Arlene Griffith
Arlene Griffith
President, ACS Knox Title

Our business is totally computerized. We depend on a network server which links 15 workstations. We rely upon our network for work production and internal communication, as well as external communication with our clients. When our system is down, our business grinds to a halt. ECR has designed, constructed and maintained our system for a number of years. It works! When we have a problem, ECR understands that we need to be up and running immediately and we can count on a service technician knowledgeable with our system responding promptly and working, over the night if necessary, to get us up and running. We consider ECR a valuable member of our team.

Adam Beutel
Deputy Clerk, Mount Vernon Municipal Court

I just wanted to say how impressed I am with this wireless access point system ECR installed. It is so easy to use. I just set up a guest network for visiting lawyers and it took all of 5 minutes. Thanks again for getting us set up.

Gina McCauley
Gina McCauley
Office Admin, Pregnancy Decision Health Centers

Your team (especially Jay) is always so helpful. Tony – 100% “on” all the time! Super appreciate it!

I picked up my new system today – I’m very very pleased with your service technicians and staff…
– Pam P.

Thanks for the extra effort in finding a solution for my unique computer situation. I appreciate your concern and attention to my specific needs.
– Kevin M.

Thank You. The computer we purchased from you has been great.
– Mary D.

Every time I stop in at ECR, I feel as if I am your only customer. Even when there are three other folks there being helped. Owning my own business, I know how hard it is to provide that kind of service — and I appreciate the effort.
– Diane S.

I want to thank the young man that worked on my computer and did it so quickly.
– Judy M.

Took the laptop out to the office yesterday and in 2 minutes it was fixed.
– John H.

Thank you for taking time out of your busy schedule to host our den meeting at ECR. The boys really liked the presentation and especially enjoyed the part on the Internet. They all thought the see-through computer was really cool. Again, thank you for your time and the wonderful presentation.
– Perry Harmon – Cubmaster, Boy Scouts of America

As far as I am concerned, you are the only computer sales and service. Your service: Outstanding. Your entire staff: great, knowledgeable, courteous, and friendly.
– Arlene S.

I was completely satisfied with the courtesy, knowledge, timeliness and patience of the technicians I dealt with during my recent need for computer/internet assistance. I have had several occasions to utilize such service with ECR, and have always been totally satisfied in every aspect. In this day of usually receiving less than we expect, it is always refreshing to discover there are still “service” departments and people who actually deliver service, as well as all the positive aspects of kindness, courtesy, knowledge and respect. Please be assured that I feel you are achieving your goal of being the “best computer service facility” in our area.
– Dixie W.

You requested an evaluation of our recent service. It was outstanding. Your patience and understanding was greatly appreciated. Even when we called about trouble unrelated to ECR, your technician took the time and helped us troubleshoot.
– Mary R.

I am fully satisfied with ECR and intend to stay with you for as long as you will have me.
– Cathy B.

I thank you and your staff for all the help. The staff, mostly the gentleman that worked on my computer, was very helpful and courteous. I appreciate that, and the time you spend with me over the last few days did not go unnoticed.
– Adriane S.

I think your technicians should get an A+.
– Carol B.

To The Service Techs: Thank you so much for your help and patience while I tried to get my new system going. You guys are awesome! I am up and running and understand just a bit more about the tech world! Thanks again!
– Ann W.